Prescription Refill Requests Policy
To obtain a prescription refill, you must:
- Call your pharmacy first to ask for a refill request. The pharmacy will then fax us the refill request. OR
- Email a Rx refill request to firstname.lastname@example.org (Put “ATTN: Dr. ______ Refill” in your subject line.)
The pharmacy request is an integral part of this process to minimize prescribing and dosing errors.
Please do not wait until the last minute to request refills on prescriptions. We require a minimum of 72 hours to refill prescriptions and cannot guarantee refills will be granted in less time. Prescription refills will be considered by the medical staff for active patients only.
We refill prescriptions only during office hours. For your convenience, we will either give you prescriptions at the time of your visit, fax prescriptions, or e-prescribe prescriptions to your pharmacy of choice.
Patients are required to see healthcare providers on a regular basis in order to qualify for medication refills. Patients who are unable to keep scheduled appointments/keep current with laboratory testing/and/or have not been monitored for a certain period of time depending on the particular health condition(s) may result in denial of a refill for a medication.
When taking Rx medications, no additional refills/courtesy refills will be given if you are due or past due for labs and/or a follow-up appointment with the physician. It is your responsibility to test your labs and follow up with the doctor BEFORE you run out of medication(s) and/or when the doctor recommends to ensure there is no interruption in your treatment. Please note that some lab results can take up to 2 weeks for results to arrive, so please plan accordingly and have your labs done 2-3 weeks before you are going to run out of your medication as well as an appointment scheduled with your physician if you are due for one.
Controlled substances will not be refilled over the phone or through the pharmacy and cannot be picked up at the front window. Keep in mind that controlled substances require signed prescriptions by law, and cannot be refilled without a patient encounter/office visit. This includes Testosterone prescriptions.